Tuesday, September 09, 2008

What are Some Customers Saying About Vonage?

From personal experience, reinforced just a few minutes ago, I'm not surprised.
Posted by David Codrea at 9/09/2008 10:24:00 AM

8 comments:

Anonymous said...

Well, I've had Vonage for as long as they've been a company and have had zero issues with them.

Then again, I'm a tech guy and have never had to call them for support so maybe that's the issue.

My calls are clear, always go through, never have any issues, and the price is right.

What's the problem you're having, David?

9/09/2008 11:22 AM
David Codrea said...

Not a tech issue. One of their reps lied to me. It's not a misunderstanding, it was a flat-out lie.

That's all the detail I'm going to publicly disclose at this time.

9/09/2008 11:30 AM
Anonymous said...

I cancelled my service recently (use Skype and cell only now) and they insisted on keeping my entire monthly payment rather than pro-rating.

The old phone company pro-rates...just sayin'.

9/09/2008 12:05 PM
jon said...

as far as the service goes, my experience was terrible.

VoIP my ass. more like static and dropped calls over IP.

9/09/2008 1:22 PM
Anonymous said...

After seeing this in the search link and reading some of the problems that are posted. I can't help wondering why someone isn't charged with crimes. I'm sure Vonage is a heavy money giver to elections, its called insurance to break laws.
Thanks for the information David. I see this as a public service that could save many of us from shysters.

9/09/2008 1:57 PM
tom said...

When I went to cell only and didn't want voice over IP anymore, it was like pulling hen's teeth to get them to cancel my service. Hours on the phone with them trying not to disable my account.

Was infuriating.

VoIP call quality was fair. Customer Service was horrid.

9/09/2008 5:00 PM
Anonymous said...

No need to use a horrible company. Anyone with high-speed Internet access, a home-made PBX and a power-over-ethernet switch could conceivably become his own telco provider. I wonder why this sort of thing isn't more popular?

On a related note, why did the FCC pick February 17th for the switch date to digital TV signals? If Vonage's geographically-abstracted IP telephony doesn't get a break on E911, why doesn't the FCC get tough on the subversives holding up the digital TV switch? I recommend they drop the hammer on February 1, 2009 at 5:59 PM EST.

Have you ever accidentally stepped in dog feces? You know how it gets stuck in there, and you can never quite get it all out with a stick, or rinse it out, or even abrade it out with sand? It served a purpose for the dog, but you don't want it, and you know it's still there because of the smell. There's a metaphor here somewhere.

9/09/2008 7:12 PM
Anonymous said...

I had their service a couple of years ago and had zero problems. I'm sorry to hear you are. I'm not defending them, I'm just giving my personal experience. There is no excuse for bad customer service and reps lying to you. If he's caught, I'm positive he'd be fired. It was that way at all the companies I worked at. Lying to a customer was a definite no no. Have you tried going over this agents head?

9/09/2008 10:43 PM

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