Total Quality Management

In the last two years alone, there have been nearly 400 employee complaints. In an organization with only about 5,000 employees... [More]

Just think how many complaints there haven't been, and then ask yourself why. And if you ignore them all, you can claim zero defects!

Funny--when we asked Ol' Bloody Hands & Co. to investigate back when they were in charge, you could have heard a (grenade) pin drop.